Optimise boat launching management with the Falco apps: Murat Celik's testimonial
Since last season, users and teams of the dry port of Lorient have been discovering the "dry stack" feature of the Falco boater and agent app. This innovative tool streamlines water launch requests and simplifies communication between boaters and port agents.
To understand the impact of this new feature, we gathered the feedback of Murat Celik, agent at the Lorient dry port, after the first season of use.
Discover how this digital solution allows boaters to submit their requests from their smartphone with only a few clicks, while helping the agents to better organise operations.
Falco: What problem does the Falco apps solve?
Murat: this tool enables better organisation of booking slots by eliminating duplicates and ensures that there is only one booking option, the app.
Falco: How does this tool make the team's work easier?
Murat: The fact that there is only one entry point for booking reduces the errors that sometimes occured when boat launch schedules were managed by phone.
The tool is user-friendly and easy to use, even for users who are sometimes reluctant to new technology.
Falco: How did you find the deployment process and the support provided by the Falco team?
Murat: The Falco team was very responsive to our requests. The tool developed is simple to use.
Falco: Have you noticed an impact on your users' satisfaction?
Murat: 80% of our users are satisfied.